Frequently Asked Questions

Kara is the mobile app that makes investing in physical gold simple, accessible, and digital. Starting from €10, you can buy, sell, gift, or transfer gold stored in Switzerland in just a few clicks, with a seamless experience.

Gold is a historic safe-haven asset: it protects against inflation and crises. Unlike low-yield bank savings (savings accounts, life insurance) or risky markets (stocks, crypto), gold remains a tangible and universally recognized asset.

- Buy from €10. - Secure storage in Switzerland, audited and insured. - Modern, mobile-first interface. - Send and gift gold via QR code. - Automatic savings plans (DCA). - Backed by Godot & Fils, a historic gold dealer in France. - Option to have your gold delivered.

1. Log in to the app. 2. Tap "Buy". 3. Choose an amount in € or grams. 4. Select your payment method. 5. Confirm the purchase. → The gold is immediately credited to your account.

Purchases are possible from €10.

Your gold is held in your name, stored in a vault in Zurich. The vault is insured and audited.

Yes. You can sell all or part of your gold from the app. The amount will be transferred to your bank account (IBAN).

Between 24 and 48 hours via SEPA transfer.

Kara uses the gold spot price, updated every minute. Transparent buying and selling fees are applied and displayed during transactions.

Yes, by contacting the Kara support.

Yes. Kara relies on the expertise and regulated licenses of Godot & Fils, which complies with ACPR, and TRACFIN requirements.

KYC (Know Your Customer) is a mandatory legal identity verification to prevent money laundering and protect your funds.

1. Download Kara from the App Store or Google Play. 2. Enter your phone number. 3. Receive and validate your OTP code. 4. Enter some personal information. 5. Create a 6-digit secret code. 6. (Optional) Enable Face ID / Touch ID. 7. (Optional) Choose to do KYC now or later.

Yes, you can explore the app, but KYC is required to buy, sell, send, or withdraw gold.

- You will need to scan your ID document. - Record a video of your face. - Provide proof of address.

On average 1 to 2 minutes. The process is 100% automated.

Yes! You can transfer gold to another Kara user instantly, using: - his @username - his QR code

No, you must first send them your referral link so they can download the app.

The gold transfer is instant once the user has completed their KYC.

It's an automatic purchase plan that regularly invests (weekly, monthly, or other frequency) a fixed amount in gold, to smooth out market fluctuations.

1. Open the Vault page. 2. Click "Set up a recurring purchase". 3. Select the amount, frequency, and payment method. 4. Confirm. → Your plan starts automatically.

Yes, you can modify or cancel your plan at any time.

Yes, starting from a minimum of 5g. You can receive your gold in the form of coins by requesting a secure delivery to a Godot & Fils branch.

Delivery fees are 5€ per coin.

Approximately 14 business days after confirmation.

1. Invite your friends via link, code, or QR code. 2. When all referral conditions are met, you receive a gold bonus (e.g., 0.2g). 3. Track your invitations in the "Referral" section.

A maximum number of referred friends may be set depending on campaigns.

Yes, your earnings appear in your transaction history.

From the home screen, you can: - View your last 5 transactions. - Access the complete history (purchases, sales, sends, receipts). - Download certificates for each validated purchase.

Yes, from the home screen, you can see your total balance (g + €) and the gain/loss over your investing period.

- By email: support@kara.gold - Directly from the app (Support section). - On our official social media.

No. Investment gold is exempt from VAT in France and the European Union, provided it meets purity criteria (≥ 995‰), which is the case with Kara gold. This information is provided for informational purposes only and does not constitute tax advice.

No, not in France. Holding gold is not taxable and does not need to be declared. This information is provided for informational purposes only and does not constitute tax advice.

• Sale ≤ €5,000 → fully tax-exempt • Sale > €5,000 → 6% flat tax on total sale value This information is provided for informational purposes only and does not constitute tax advice.

No. Storage location does not affect taxation.

Transfers may be considered gifts, which are subject to specific tax rules. This depends on the amount you send, your wealth, the reason for the transfer. This information is provided for informational purposes only and does not constitute tax advice.

• prevent undeclared gifts • protect users from unexpected tax risks • ensure regulatory compliance

Yes. You can contact support and provide supporting documents (e.g., proof of wealth, family relationship, context).

Yes. You can access: • transaction history • buy/sell amounts • relevant invoices