Frequently Asked Questions

Kara is the mobile app that makes investing in physical gold simple, accessible, and digital. Starting from €10, you can buy, sell, et transfer gold stored in Switzerland in just a few clicks, with a seamless experience.

Gold is a historic safe-haven asset: it protects against inflation and crises. Unlike low-yield bank savings (savings accounts, life insurance) or risky markets (stocks, crypto), gold remains a tangible and universally recognized asset.

- Buy from €10. - Secure storage in Switzerland, audited and insured. - Modern, mobile-first interface. - Send and gift gold via QR code. - Automatic savings plans (DCA). - Backed by Godot & Fils, a historic gold dealer in France. - Option to have your gold delivered.

Sign in to the app. Tap Buy. Choose an amount in euros or grams. Select your payment method. Review the price and fees, then confirm. Track the payment and allocation of your gold in the app.

Purchases are possible from €10.

Your gold is held in your name, stored in a vault in Zurich. The vault is insured and audited.

Yes. You can sell all or part of your gold from the app. The amount will be transferred to your bank account (IBAN).

Sale proceeds are sent to your bank account by SEPA transfer after processing. Arrival times depend on factors including business days and your bank.

The price is based on the gold market price. Purchase and sale fees, including a minimum per transaction and a separate rate when the market is closed, are shown before confirmation. See the Pricing page for current rates. Gold transfers are free.

Yes, by contacting the Kara support.

Yes. Kara relies on the expertise and regulated licenses of Godot & Fils, which complies with ACPR, and TRACFIN requirements.

KYC (Know Your Customer) is a mandatory legal identity verification to prevent money laundering and protect your funds.

1. Download Kara from the App Store or Google Play. 2. Enter your phone number. 3. Receive and validate your OTP code. 4. Enter some personal information. 5. Create a 6-digit secret code. 6. (Optional) Enable Face ID / Touch ID. 7. (Optional) Choose to do KYC now or later.

Yes, you can explore the app, but KYC is required to buy, sell, send, or withdraw gold.

- You will need to scan your ID document. - Record a video of your face. - Provide proof of address.

The time required depends on the documents provided and the checks needed. You are notified when your identity has been verified.

Yes! You can transfer gold to another Kara user instantly, using his @username or his QR code

No, they must first download the app, create an account and do the identity verification (KYC).

The gold transfer is instant once the user has completed their KYC.

It is a plan that automatically purchases a fixed euro amount of gold weekly, every two weeks or monthly. Your purchases are spread over time at the price applicable to each execution.

Open the Vault page and choose a recurring purchase. Set the amount, frequency and purchase day. Check the payment method and fees. Confirm the initial payment to activate your plan. Subsequent purchases follow your selected schedule.

Yes. You can edit, pause, resume or delete your plan in the app. Changes apply to future purchases; a transaction already in progress may still be completed.

Yes, you can receive your gold in the form of 1/10 oz coins by requesting a secure delivery to a Godot & Fils branch.

Delivery fees are 19€ per 1/10 oz coin.

Approximately 10 business days after confirmation.

1. Invite your friends via link, code, or QR code. 2. When all referral conditions are met, your referree and you will receive a gold bonus (e.g., 0.1g). 3. Track your invitations in the "Referral" section.

A maximum number of referred friends may be set depending on campaigns.

Yes, your earnings appear in your transaction history.

From the home screen, you can: - View your last 5 transactions. - Access the complete history (purchases, sales, sends, receipts). - Download certificates for each validated purchase.

Yes, from the home screen, you can see your total balance (g + €) and the gain/loss over your investing period.

Directly from the app: click on Contact Support in the Account section.

No. Investment gold is exempt from VAT in France and the European Union, provided it meets purity criteria (≥ 995‰), which is the case with Kara gold.

No, not in France. Holding gold is not taxable and does not need to be declared. This information is provided for informational purposes only and does not constitute tax advice.

• Sale ≤ €5,000 → fully tax-exempt • Sale > €5,000 → 6% flat tax on total sale value. This information is provided for informational purposes only and does not constitute tax advice.

No. Storage location does not affect taxation.

Transfers may be considered gifts, which are subject to specific tax rules. This depends on the amount you send, your wealth, the reason for the transfer. This information is provided for informational purposes only and does not constitute tax advice.

• prevent undeclared gifts • protect users from unexpected tax risks • ensure regulatory compliance

Yes. You'll need to contact the support and provide supporting documents (e.g., proof of wealth, family relationship, context).

Yes. You can access: • transaction history • buy/sell amounts • relevant invoices