Privacy policy

Introduction

Kara is committed to protecting your privacy and personal data.
This policy explains how Kara collects, uses, and protects your information when you use the application.

Kara acts as a data controller and complies with Regulation (EU) 2016/679 (GDPR).

Data Collected

Kara only collects data that is necessary to provide its services.

  • Identification data: first name, last name, date and place of birth, nationality, address, email, phone number
  • Identity verification data (KYC): identity documents (ID card, passport, residence permit), verification information
  • Financial data: IBAN, payment information, transaction history
  • Compliance data (AML): PEP status, risk control data, regulatory alerts
  • Usage data: activity within the application, user preferences
  • Technical data: IP address, device type, operating system

This data is collected directly from you or via third-party providers when necessary (KYC, payment).

Use of Data

Your data is used to:

  • Provide Kara services (buying, selling, storing, and delivering gold)
  • Manage your user account
  • Verify your identity (KYC)
  • Comply with legal obligations (anti-money laundering and counter-terrorism financing)
  • Process payments
  • Ensure application security and prevent fraud
  • Handle customer support and communications
  • Improve the user experience

Audience Measurement and Application Improvement

To continuously improve the application and understand how our services are used, Kara relies on an audience-measurement tool provided by a technical service provider acting on its behalf.

In this context, the following data may be collected:

  • Interaction data: screens viewed, features used, navigation within the application
  • Technical identifiers: device or session identifier, device type, application and operating system version
  • Diagnostic data: error, crash, and performance reports

This data is used exclusively for internal purposes of audience measurement, statistical analysis, technical diagnostics, and application improvement. It is never used for advertising purposes, does not give rise to any commercial profiling, and is not shared with advertising partners.

No location data is collected for this purpose, and no advertising identifier is used.

This processing is based on Kara's legitimate interest in ensuring the proper functioning, security, and continuous improvement of its services. In accordance with the GDPR, you may object to this processing at any time by contacting us at support@kara.gold.

Data Sharing

Kara never sells your personal data.

Your data may only be shared with:

  • Payment providers: to process transactions
  • KYC / compliance providers: for identity verification
  • Storage partners: for the custody of physical gold
  • Technical providers: hosting, maintenance, security, audience measurement
  • Legal authorities: when required by law

All partners are subject to strict confidentiality and data protection obligations.

Transfers Outside the European Union

Some data may be transferred outside the European Union, particularly through technical or payment providers.

In such cases, Kara ensures an adequate level of protection (standard contractual clauses or equivalent safeguards).

Security

Kara implements technical and organizational measures to protect your data:

  • Encryption of sensitive data
  • Restricted access to information
  • Secure IT systems
  • Monitoring and prevention of unauthorized access

Your Rights

In accordance with GDPR, you have the following rights:

  • Right of access to your data
  • Right to rectification
  • Right to erasure
  • Right to object
  • Right to restriction of processing
  • Right to data portability

You may exercise your rights at any time by contacting:
support@kara.gold

Data Retention

Your data is retained:

  • For the duration of the contractual relationship
  • Then archived in accordance with applicable legal retention periods
  • Data related to regulatory obligations may be retained for several years as required by law

Cookies and Similar Technologies

Kara uses technologies similar to cookies to:

  • Ensure proper functioning of the application
  • Improve user experience
  • Measure service usage

Some trackers are strictly necessary and do not require your consent.
Others require your prior consent.

Changes

Kara may update this privacy policy at any time.

In case of significant changes, you will be informed via the application or by email.

Contact

For any questions regarding this policy:
support@kara.gold